Simple, Honest Pricing
No hidden fees. No surprises. Standard service from £90, emergency service from £150.
What's Included in Every Call-Out
Frequently Asked Questions
What does the £90 call-out fee cover?
The £90 call-out fee covers the visit, professional diagnosis, and consultation. If you decide to proceed with repairs, we'll provide a transparent quote for parts and labor before starting any work.
Is there a charge for emergency calls?
Yes. Emergency call-outs start at £150 (compared to £90 for standard service). This premium reflects our 24/7 availability and faster response times. We believe in fair, transparent pricing with no surprise charges.
What if I need repairs after the call-out?
After diagnosis, we'll provide a detailed quote for any repairs needed. You're under no obligation to proceed. We'll explain all options and pricing clearly.
Are there any hidden fees?
Absolutely not. We believe in complete transparency. The only charges you'll see are the call-out fee and any agreed-upon repair costs. No surprises.
How quickly can you respond?
During business hours (9 AM - 5 PM, Mon-Fri), we typically respond same-day. For emergencies 24/7, we aim to arrive within 1 hour.
Do you offer any guarantees?
Yes. All our work comes with a satisfaction guarantee. If you're not happy with the service, we'll make it right.